Call Center Representative
Fayetteville, NY Fayetteville, NY Part-time Full-time Part-time Full-time $17.
00 - $17.
50 an hour $17.
00 - $17.
50 an hour Make your own hours! Minimum of 8 hours required per week.
Schedules can be selected between the hours of 8am to 5pm! Purpose:
To provide customers and sales force with exceptional service through accurate and timely entry of new orders and expedition of existing orders.
Responsibilities:
Establishes rapport & maintains positive relationships with customers.
Performs computer data entry of orders and subsequent creation and delivery of order acknowledgement(s) Expedites Orders Administers change orders per customer requests and communicates with customers regarding order status and delivery schedules.
Communicates with production schedulers regarding progress of customer orders.
Coordinates and communicates with the shipping department to ensure orders are correctly shipped to include expedited orders and customer specific requests.
Calculates daily and cumulative bookings; report these bookings to the both the BOD and OEM and other managers.
Assists managers with maintaining and updating quotes, issuing new quotes, and mailing quotes to customers.
Communicates, supports and regularly works with Sales Representative(s) Provides customers with periodic reports detailing delivery schedules.
Coordinates new orders with customer specific release systems as applicable.
Periodic follow up with customers especially when blanket release is ending.
Advocates on behalf of customer best price and product for need(s).
Maintains active understanding of product knowledge Other duties assigned by Manager HIRING REQUISITES:
Education:
High School diploma, Associates degree in business preferred.
Experience:
Three to five years of experience in the customer service field required.
Skills:
English literacy to read, interpret & communicate with other associates and customers.
Effectively works with automated information systems and computers to include Microsoft Word, Microsoft Excel, Epicor and E-Synergy, or other Enterprise Resource Software.
Intermediate math skills to include addition, subtraction, multiplication, division and figuring of percentages.
Essential Competencies:
Attention to Detail:
Receiving information verbally or in writing; identify inconsistencies in order information and correcting such.
Multi-tasking:
In a continuous flow of deadlines environment, ability to work between projects while progressing each forward to timely completion.
Adaptability/Flexibility:
Maintains composure and ably responds to changing priorities or schedules, employee resources availability, unexpected/unanticipated work interruptions as may occur, adaptations and/or changes imposed at request of other parts of the organization; employs sound judgment and sense of urgency; positively receives and applies corrective counseling and/or training requiring change in work processes and approach.
Communications:
Superior written, aural & verbal skills; ability to effectively communicate with customers and employees via telephone, email and in-person.
Collaboration:
Personal conduct contributes to a harmonious and productive workplace; committed to the success of others.
Organization:
Ability to prioritize tasks and projects in relation to business relevance and demands Problem Analysis/Problem Solving:
Ability to solve problems practically and profitably leveraging a gift for customer service.
Self-Direction:
Self-starter with minimal supervision; positive approach, self-motivated, creative with ability to work on own initiative.
Service Orientation:
Ability to create strong relationships and build credibility with both internal and external customers.
Safety Awareness:
Recognizes and takes timely action to remove and/or avoid creation of hazards.
Essential Physical/Mental/Sensory Demands:
Physical:
stand, walk, some opportunities for alternate sit/stand though majority of work is performed from the sitting position; lift or move up to 10 lbs.
Visual:
(high demand) - reading documents; observing; recognize and interact with computer displays; strong spatial relations.
Auditory:
(high demand) - interacting with employees and customers in person and via phone; company alarms and announcements.
Environmental:
(moderate to high demand) - exposure to dust and fibers, noise, chemical fumes mitigated by PPE, ventilation and vacuum systems; exposure to high voltage equipment.
CRITICAL SUCCESS FACTORS:
Average customer satisfaction rating higher than 8 based on customer satisfaction surveys submitted to select customers annually.
Order entry error rate less than 3% based on data collected by accounting.
KEY RELATIONSHIPS:
Reports to:
National Sales Manager Internal:
Production Schedulers, Customer Service and Sales Team, Accounting Name:
_____________________________________ Date:
_____________ Job Types:
Full-time, Part-time Pay:
$17.
00 - $17.
50 per hour Shift:
Day shift Morning shift Weekly day range:
Monday to Friday Work setting:
In-person Ability to commute/relocate:
Fayetteville, NY 13066:
Reliably commute or planning to relocate before starting work (Preferred)
Experience:
Customer service:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
00 - $17.
50 an hour $17.
00 - $17.
50 an hour Make your own hours! Minimum of 8 hours required per week.
Schedules can be selected between the hours of 8am to 5pm! Purpose:
To provide customers and sales force with exceptional service through accurate and timely entry of new orders and expedition of existing orders.
Responsibilities:
Establishes rapport & maintains positive relationships with customers.
Performs computer data entry of orders and subsequent creation and delivery of order acknowledgement(s) Expedites Orders Administers change orders per customer requests and communicates with customers regarding order status and delivery schedules.
Communicates with production schedulers regarding progress of customer orders.
Coordinates and communicates with the shipping department to ensure orders are correctly shipped to include expedited orders and customer specific requests.
Calculates daily and cumulative bookings; report these bookings to the both the BOD and OEM and other managers.
Assists managers with maintaining and updating quotes, issuing new quotes, and mailing quotes to customers.
Communicates, supports and regularly works with Sales Representative(s) Provides customers with periodic reports detailing delivery schedules.
Coordinates new orders with customer specific release systems as applicable.
Periodic follow up with customers especially when blanket release is ending.
Advocates on behalf of customer best price and product for need(s).
Maintains active understanding of product knowledge Other duties assigned by Manager HIRING REQUISITES:
Education:
High School diploma, Associates degree in business preferred.
Experience:
Three to five years of experience in the customer service field required.
Skills:
English literacy to read, interpret & communicate with other associates and customers.
Effectively works with automated information systems and computers to include Microsoft Word, Microsoft Excel, Epicor and E-Synergy, or other Enterprise Resource Software.
Intermediate math skills to include addition, subtraction, multiplication, division and figuring of percentages.
Essential Competencies:
Attention to Detail:
Receiving information verbally or in writing; identify inconsistencies in order information and correcting such.
Multi-tasking:
In a continuous flow of deadlines environment, ability to work between projects while progressing each forward to timely completion.
Adaptability/Flexibility:
Maintains composure and ably responds to changing priorities or schedules, employee resources availability, unexpected/unanticipated work interruptions as may occur, adaptations and/or changes imposed at request of other parts of the organization; employs sound judgment and sense of urgency; positively receives and applies corrective counseling and/or training requiring change in work processes and approach.
Communications:
Superior written, aural & verbal skills; ability to effectively communicate with customers and employees via telephone, email and in-person.
Collaboration:
Personal conduct contributes to a harmonious and productive workplace; committed to the success of others.
Organization:
Ability to prioritize tasks and projects in relation to business relevance and demands Problem Analysis/Problem Solving:
Ability to solve problems practically and profitably leveraging a gift for customer service.
Self-Direction:
Self-starter with minimal supervision; positive approach, self-motivated, creative with ability to work on own initiative.
Service Orientation:
Ability to create strong relationships and build credibility with both internal and external customers.
Safety Awareness:
Recognizes and takes timely action to remove and/or avoid creation of hazards.
Essential Physical/Mental/Sensory Demands:
Physical:
stand, walk, some opportunities for alternate sit/stand though majority of work is performed from the sitting position; lift or move up to 10 lbs.
Visual:
(high demand) - reading documents; observing; recognize and interact with computer displays; strong spatial relations.
Auditory:
(high demand) - interacting with employees and customers in person and via phone; company alarms and announcements.
Environmental:
(moderate to high demand) - exposure to dust and fibers, noise, chemical fumes mitigated by PPE, ventilation and vacuum systems; exposure to high voltage equipment.
CRITICAL SUCCESS FACTORS:
Average customer satisfaction rating higher than 8 based on customer satisfaction surveys submitted to select customers annually.
Order entry error rate less than 3% based on data collected by accounting.
KEY RELATIONSHIPS:
Reports to:
National Sales Manager Internal:
Production Schedulers, Customer Service and Sales Team, Accounting Name:
_____________________________________ Date:
_____________ Job Types:
Full-time, Part-time Pay:
$17.
00 - $17.
50 per hour Shift:
Day shift Morning shift Weekly day range:
Monday to Friday Work setting:
In-person Ability to commute/relocate:
Fayetteville, NY 13066:
Reliably commute or planning to relocate before starting work (Preferred)
Experience:
Customer service:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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